Privacy Policy

Beauty Refined, LLC (“Beauty Refined,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information and health information collected through our website, telehealth services, electronic forms, communications, and healthcare operations.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a request for treatment, complete medical intake or consent forms, communicate with us, purchase retail products, or receive healthcare services through Beauty Refined.

1. Information We Collect

We may collect personal information, including:

• Name;

• Date of birth;

• Mailing and shipping address;

• Email address;

• Telephone number;

• Billing and payment information;

• Identity verification information;

• State of residence and physical location when receiving telehealth services;

• Website usage and device information; and

• Communications with Beauty Refined.

When you request or receive healthcare services, we may also collect health information, including:

• Medical history;

• Current and past medical conditions;

• Medications and supplements;

• Allergies;

• Laboratory results;

• Photographs and medical records;

• Treatment requests and preferences;

• Medical intake questionnaire responses;

• Telehealth consent forms;

• Treatment-specific informed consent forms;

• Provider assessments, treatment decisions, and prescriptions; and

• Other information necessary to evaluate, coordinate, or provide healthcare services.

2. How We Collect Information

We may collect information:

• Directly through the Beauty Refined website;

• Through account registration and checkout;

• Through secure electronic forms and healthcare technology platforms, including Jotform;

• During telehealth consultations and communications with healthcare providers;

• Through laboratories, pharmacies, healthcare professionals, and other organizations involved in your care when permitted by law;

• Through customer service communications;

• Through cookies and similar website technologies; and

• Through payment processors and other service providers.

3. Online Treatment Requests and Medical Evaluation Process

Certain services available through the Beauty Refined website involve prescription medications, compounded medications, or other treatments requiring an individualized medical evaluation and authorization by an appropriately licensed healthcare provider.

Website visitors may be permitted to view treatment information, submit a treatment request, add a treatment program to a shopping cart, or submit payment before completion of the medical evaluation process.

Submission of an order, completion of checkout, or payment does not constitute provider approval, does not constitute the issuance of a prescription, and does not guarantee that medication will be prescribed, dispensed, or shipped.

Patients requesting prescription treatment must complete all required medical intake forms, health history questionnaires, location information, consent documents, and other clinical documentation required for the requested treatment.

Beauty Refined uses secure electronic forms and healthcare technology service providers, including Jotform, to collect medical intake information, patient consents, laboratory information, and other documentation necessary to evaluate requests for treatment.

A healthcare provider reviews the patient’s submitted information and independently determines whether treatment is medically appropriate and may lawfully be provided.

If required forms are not completed, the patient is not approved for treatment, applicable provider or pharmacy jurisdictional requirements cannot be satisfied, or another legal or clinical requirement prevents treatment, a prescription will not be issued and medication will not be dispensed.

Orders that cannot proceed to treatment or lawful fulfillment will be canceled and refunded in accordance with the ShopRx, Prescription Treatment, Payment, Refund & Fulfillment Policy.

4. How We Use Information

We may use personal information and health information to:

• Provide and coordinate healthcare services;

• Evaluate requests for treatment;

• Conduct medical evaluations;

• Verify identity and patient location;

• Determine provider availability and jurisdictional eligibility;

• Communicate with patients regarding treatment requests;

• Obtain required patient consents and acknowledgments;

• Review medical history, laboratory information, and clinical documentation;

• Make treatment and prescribing decisions;

• Create and maintain medical records;

• Transmit prescriptions and necessary information to dispensing pharmacies;

• Coordinate laboratory testing and pharmacy fulfillment;

• Process payments, cancellations, and refunds;

• Provide customer service;

• Maintain and improve our website and services;

• Prevent fraud and misuse;

• Comply with legal, regulatory, professional, and healthcare obligations; and

• Protect the rights, safety, and security of patients, Beauty Refined, and others.

5. How We Share Information

We may disclose information as necessary to provide healthcare services and operate our business, including to:

• Healthcare providers involved in patient care;

• Dispensing pharmacies;

• Laboratories;

• Healthcare technology and electronic form providers, including Jotform;

• Payment processors;

• Website hosting and technology service providers;

• Customer communication service providers;

• Professional advisors, auditors, and compliance service providers; and

• Government agencies, regulators, law enforcement, courts, or other parties when required or permitted by law.

We limit disclosures of health information as required by applicable law and contractual obligations.

Where required by applicable law, we enter into Business Associate Agreements or other appropriate privacy and data protection agreements with service providers that create, receive, maintain, or transmit Protected Health Information on behalf of Beauty Refined.

6. Healthcare Privacy and Protected Health Information

Beauty Refined maintains administrative, technical, and physical safeguards designed to protect personal information and health information.

When Beauty Refined is subject to the Health Insurance Portability and Accountability Act (“HIPAA”) or other healthcare privacy laws with respect to particular information or healthcare activities, Beauty Refined handles Protected Health Information in accordance with applicable legal requirements.

This Privacy Policy does not replace any Notice of Privacy Practices provided to patients when such notice is required by law.

7. Payment Information

Payments are processed through third-party payment processors identified at checkout.

Beauty Refined does not store complete payment card information.

Payment processors may collect and process payment information in accordance with their own privacy policies and terms.

8. Cookies and Website Technologies

We may use cookies and similar technologies to operate the website, remember preferences, analyze website usage, maintain security, and improve website functionality.

Users may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.

9. Data Security

Beauty Refined uses reasonable administrative, technical, and physical safeguards designed to protect personal information and health information against unauthorized access, use, alteration, or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure.

Patients should avoid sending sensitive medical information through unsecured communication channels.

10. Data Retention

We retain personal information and health information for as long as reasonably necessary to provide services, maintain medical and business records, comply with legal and professional obligations, resolve disputes, enforce agreements, and fulfill other legitimate purposes.

Medical records are retained in accordance with applicable state law, professional requirements, and Beauty Refined’s record retention policies.

11. Children’s Privacy

Beauty Refined’s online prescription treatment services are intended for adults unless a specific service is expressly offered to a minor in compliance with applicable law and appropriate parent or legal guardian authorization.

Beauty Refined does not knowingly collect personal information from children through general website services in violation of applicable law.

12. Patient Rights and Privacy Requests

Depending on applicable law, individuals may have rights regarding access to, amendment of, restriction of, accounting for disclosures of, or other requests concerning their health information.

Privacy requests may be submitted using the contact information below.

13. Third-Party Websites and Services

The Beauty Refined website may contain links to third-party websites and services.

Beauty Refined is not responsible for the privacy practices, security, or content of third-party websites or services that are not operated by Beauty Refined.

Users should review the privacy policies of third-party services before providing personal information.

14. Changes to This Privacy Policy

Beauty Refined may update this Privacy Policy periodically to reflect changes in our services, practices, technology, or legal requirements.

The updated policy will be posted on the website with a revised “Last Updated” date.

15. Contact Information

Questions or requests regarding this Privacy Policy or Beauty Refined’s privacy practices may be directed to:

Beauty Refined, LLC

Email: info@go.beautyrefined.us

Telephone: 877-327-7779